Purpose of the role:
Working collaboratively to deliver high productivity, undertaking effective control of mortgage arrears, mortgage term expiries and end to end mortgage processing and administration across the Member Services department that results in service that stands out for all Members and Brokers.
Dealing with customers in financial difficulty in accordance with good practice, relevant Codes of Conduct and Regulation, whilst treating the customer fairly and delivering high standards of customer care, ensuring that repossession is the last resort.
Providing support to the Mortgage Servicing Manager in delivery of reporting and oversight of the team.
The day to day role:
………. and more!
To be successful you will have knowledge of:
Rewards & Benefits
and lots more…. please get in touch to find out more….
About Us
We all know happiness comes from within. And it’s no different with Money Happiness. It starts right here! At Saffron BS we’re ready to build it, inspire it and celebrate it with our members, people and communities.
So, whatever that ‘happy’ is – from picking up the keys, to saving for that big day – we’re here with open arms, curious minds, and the kettle on. Ready to cheer our members on when they’re winning or build them back up when things haven’t gone to plan. And why? Because that’s what families do.
For us, this is much more than a job. We’re here to make things better, roll up our sleeves and think what’s next to rebuild. Our people are the beating heart of Saffron, and it takes each and every one of us to provide the service we’re proud of.
So, bring you! Your energy, an abundance of team spirit and your hunger to help. Together we are building happy.
At Saffron, we are committed to building happy; for our communities, members, and each other. We do this through attracting and building a diverse group of talent and encouraging an inclusive environment which fosters a sense of belonging for all. We hire the best people and have a collaborative culture where everybody’s uniqueness is celebrated and respected. We recognise the strength in having a diverse workforce, adding different perspectives, ideas and values. We are inspired to leave a legacy for our communities and each other.