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General enquiries

If you would like to make an enquiry about any of our products, services or anything about the Society in general, call us on 0800 072 1100 where a member of our team will be happy to help.

Call centre opening hours

Write to us

Saffron House,
1A Market Street, Saffron Walden,
Essex, CB10 1HX.

Webchat

You can also chat to us using our online Webchat functionality - you'll find this pop's up on your screen.

Email us

saffrondirect@saffronbs.co.uk 
Please note - we cannot include personal account information.

Secure message

You can contact us by Secure Message - simply login and click 'Send us a message'

Call us

Monday - 8:30am - 5:30pm
Tuesday - 8:30am - 5:30pm
Wednesday - 8:30am - 5:30pm
Thursday - 8:30am - 5:30pm
Friday - 8:30am - 5:30pm
Saturday - 9am - 1pm
Sundays and Bank Holidays - Closed

Visit us in branch

Find information about our branches, including opening hours, contact details, access to the branch, facilities and parking

Find your local branch

Send us a message

We aim to reply with an initial response within 48 hours of receipt, and may contact you by phone, email or by post to establish how to resolve your enquiry.

General enquiries
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Please note: We cannot accept requests for transfers, password resets or transaction instructions via this form. We are also unable to include any personal account information in our email replies for security reasons.

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Helpful Information

Victims of Financial Abuse

If you, or someone you know may be the victim of financial abuse, there are ways that we can help you.

Complaints Procedure

While we want to provide the best service possible, we recognise that sometimes things can go wrong. When they do, we want to know so that we can help sort them out as quickly as possible.

Online Login

Access our online savings portal and login to your account.

Privacy Policy

We take the privacy and security of your data seriously and we have published this summary to ensure that you are fully informed about the ways in which we collect and handle information about you, together with your rights in respect of that information.